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Product Information

User – means the vehicle VRM / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. In the unlikely event that there is any defect in any aspect of service provided under this agreement; i) Any images of the Fast Tag we may provide are for illustrative purposes only. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. This is because the device is manufactured by a third party. It is the Account Holder’s responsibility to register the correct VRM number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRM and country code, failure to do so may result in passage being refused. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel.

Resident Concession – means the discount available, upon application, to eligible residents of the Liverpool City Region j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturer’s specification. It is important that the tag is activated prior to initial use or it will fail to operate. iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or Application’ means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf.

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d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.

d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable).Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

These terms and conditions of use (“Terms”) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (“we” or “us”) when using rail services in and around Merseyside. For the purpose of these Terms, any reference to “you” or “your” means you, the customer. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. If this information changes, for any reason, you must notify us immediately. Vehicle Classification – means the toll class charged for the vehicle classified by the weight, size and number of axles h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Ifan automatic lane is used the concession will not work and you must pay the full correct tollVRM that do not conform to DVLA specifications, will never be read by the ANPR camera located in the toll lane and as such are not suitable for the TFLOW scheme. k) You must travel through an attended Toll Barrier lane to activate the free journey. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll.