Joined in 2023 
82 
63 About this deal
Before setting up a Direct Debit, you need to make sure any outstanding bills are paid. Once this is done, you should be able to set up a Direct Debit. It's easy to pay by card in My EE (there's no charge) - just log in and follow the three easy steps. Find information on what's in your bill here. On the left-hand side of your bill you can see what’s included in your plan and any add-ons you’ve got. All Rounder Plans: Includes uncapped speeds, 1 Inclusive Extra, Data Gifting, Stay Connected Data, and upgrade anytime.
Your monthly bill will also include your monthly charge for services, plus additional charges for all other usage, insurance, add-ons, any one-off charges, and VAT. Some charges may take longer to appear on your account or may show on a later bill. Coronavirus (Covid-19 update): Our lines are busier than usual right now. If your call isn't very urgent please use our online support.
feature deposit - we might ask for this when you ask us to activate certain services, like Roaming (so you can use your device abroad) or international and premium calls
call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an advisor) This shows your usage within allowance, colour-coded in blue. If there are any out-of-allowance charges, these will be shown in yellow. You can keep your existing phone, or trade it in for cash through our Recycle and Reward scheme. 14-day cancellation period
Your eSIM's ready to download
You’re more than 6 months into your contract with more than 45 days to go before your contract renewal date. Your active add-ons allowance can be seen in My EE by selecting current usage from the menu. Active add-ons can include extra minutes, texts, or data which may be included in your plan or may have been bought.. What you'll be shown
Bill payer (account holder): The person who pays for the plan every month, for example a partner or parent. This person can see bills and change the settings. The colour of the bar will change to red when you have less than 20% of your allowance remaining. We’ll also send you a text to let you know. Part charges will appear on your bill if you make a change to your account part way through your billing month.You can remove some add-ons in My EE go to plans and add-ons in the menu, then select the add-on tab. The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you're an EE customer. Stay Connected Data: If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
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