Hopefully, you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Some items are shipped directly by the manufacturer. In this case, the courier depends on manufacturer’s selection. Please see the below table for specialist direct from supplier delivery services. Post Office return is not available for items over 1.5m in length or 4kg in weight. For these items Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 following the guidance below, you can help us to help you when a product is not what you expected, or is faulty.