All products are covered by a manufacturer guarantee covering manufacturing defects and breakdowns due to faulty components. Guarantees are limited to domestic use only and excludes consumable items such as belts and needles as well as misuse or accidental damage. I would LOVE some advice on this. I struggle with trimmers and have for a very long time. Trimmers are the bane of my existance. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Pfaff & Viking Husqvarna - 2 years parts and labour, 5 years parts guarantee (Excluding 140s and 160s, E10 and E20 models). Any item not in its original condition, is damaged or missing parts for reasons not due to our error